Returns

If you do not like an item ordered, if an item does not fit or if you do not wish to keep it for any other reason, you can exercise your statutory right of revocation within a period of 14 days without giving a reason. The revocation period starts on the day on which you, or any third party designated by you, who is not the freight forwarder, took possession of the items of the most recent order. To comply with the revocation period it is sufficient to send the notice of revocation before the expiry of the revocation period. For further explanations and information on the right of revocation, please see the revocation information.

 

In the event of depreciation of the returned items, we reserve the right to claim compensation for the loss in value in accordance with the relevant statutory provisions. This does not apply if the depreciation is entirely the result of an examination of the item as a customer would examine it in a retail shop, for example, in a fitting. We therefore recommend - if you wish to return an item - that you use it only for the purposes of such examination.

 

As we continuously seek to improve our range of products and services, we appreciate any comments you wish to make on the return form.

 

Thank you for understanding that orders can be cancelled only to a limited extent and only immediately after ordering.

 

In the case of custom-made orders, cancellations are generally excluded as the shirt was produced specifically for you.

 

What do I have to do to return an item?

 

To process your return shipment, please use the following links:

Ireland

https://amsel.dpwn.net/abholportal/gw/lp/portal/eterna/customer/RpOrder.action?locale=EN&ADDR_SEND_LANG=&delivery=Portal_IE_CB04&lang=EN&putLocale=&onInit=&

United Kingdom

https://amsel.dpwn.net/abholportal/gw/lp/portal/eterna/customer/RpOrder.action?delivery=Portal_GB_CB04&onInit=&ADDR_SEND_LANG=&locale=EN&lang=EN&

 

Please stick the return label on to the parcel, include the revocation form or the return slip and take the parcel to a postal service branch.