FAQ

We offer you six different methods of payment. There is no possibility to deduct a discount. In order to secure the credit risk, we reserve the right in accordance with the respective creditworthiness, to make the delivery you requested only on payment by credit card. We would announce this to you in good time beforehand.

We accept the following credit cards: VISA, Mastercard or American Express. If you wish to pay by credit card, please enter the credit card number, the 3-digit card validation code, the valid until date and your name when ordering. The card validation code can be found on the rear of the card (on the signature field). The customer is the credit card holder. Since we do not store your credit card data, it is necessary to enter your credit card data in our shop each time with each order.

PayPal is an online payment service with which you can pay safely, simply and quickly and the PayPal account does not cost you anything at all. Your bank account or credit card data are stored only at PayPal. Therefore they are not sent over the Internet again with each online purchase that makes PayPal payments particularly safe. In addition, you pay very simply with just two clicks, because you make use of your bank account or credit card data held by PayPal instead of entering them again every time you make a purchase. On top of that your goods generally arrive earlier, because PayPal payments are received quicker. The vendor can send the goods immediately and you generally receive them faster.

Open a free PayPal account and link it to your bank account or your credit card then your next purchase from us will be even simpler.

Further information about PayPal can be found at www.paypal.de.

Amazon Payments enables you to use the payment data held by Amazon in our online shop (i.e. not directly with Amazon) in order to make payments. Hence, you can safely buy on our website with an Amazon Payments account without having to reveal your payment data. You do not incur any additional costs when ordering through Amazon Payments.

Ordering through Amazon Payments is very simple. If you already have an Amazon.de customer account, then Amazon has already created an Amazon Payment account for you. This is activated the first time you use Amazon Payments for an order. This account is linked to your Amazon.de customer account and you can pay immediately using the payment method stored there either by direct debit or credit card. If you place an order in our online shop, you will be redirected to the Amazon website during the ordering process. You can log in and complete the order there.

The payment data stored in your Amazon.de customer account is not passed on to us by Amazon Payments, nor do you have to enter this when placing an order. In addition, Amazon Payments offers the same reliable payment and security guarantee as with Amazon.de.

We guarantee you the safety of your payment. Your payment data is reliably protected against unauthorised access on our secure server. All data that you make available to us in the course of placing an order is transmitted in encrypted form. This applies in particular to credit card information. We use the coding system SSL (Secure Socket Layer) for this. The credit card is one of the most secure means of payment on the Internet.

Shipping is free of charge.

For organisational reasons we currently deliver only within the Federal Republic of Germany and to Austria, Belgium, France, the Netherlands, Luxembourg, the United Kingdom, the Republic of Ireland or Switzerland. We kindly ask for your understanding.

If available ex stock, customers in Belgium receive their order after a maximum of six working days. A delivery time of 3 to 4 weeks applies to custom-made articles manufactured with the ETERNA shirt configurator.

 

Yes, you can check the status of your order at any time in your personal customer account. As soon as the parcel leaves our warehouse you can track the shipment. To this end you will receive an email containing the parcel number and a link to our parcel service partner. There you can check the current status of your parcel at any time.

You don't like the goods you ordered or theyre damaged? In that case you naturally have the possibility to revoke your order within 14 days of receipt of the goods. The revocation does not have to mention any reason, but must be made in writing by post, email or fax, or by returning the goods. Sending the goods or revocation within the revocation period is sufficient to comply with the period. We bear the risk of damage to the goods during the return transport. As an additional service we also take care of the costs of the goods return.

For details regarding goods returns, please refer to the goods return form included with every delivery.

If the goods have already been paid for, we will transfer the money to the bank account specified by you on the goods return form. Refunds for orders paid by credit card will be credited to your credit card account.

We dispatch our products with the Parcel Force/DHL, because we wish to offer our customers excellent service and our experience with the speed and reliability of the Parcel Force/DHL has been very good.

If you're not at home when the goods are delivered, we will either give the parcel to one of your neighbours or come again the next day. If you're not at home then either, the parcel will be taken to your nearest Parcel Force office, where you can pick it up.

The goods return is free of charge for you if you use the attached goods return form and take your parcel to a branch of the Parcel Force.

No, you can simply place your order with us. For the delivery we require only your personal data, the delivery address and the invoicing address.

Using your customer account you can save all your personal data and place new orders quickly and conveniently. In addition, you have the possibility to check the status of your order here at any time. If you forget your password you can simply request a new one, which will then be sent to your personal email address.

All students studying in Germany und the UK receive an exclusive 20% discount in the ETERNA webshop. To benefit from this discount please register at Studentbeans to confirm being a student. With your Studentbeans Account you can log in on our webshop and receive your individual 20% discount code, which can be used once. For every next purchase you can log in again to receive a new individual code per order. Signing up for Studentbeans is completely free of charge.

Log in and receive your student discount here

The 20% student discount is valid on every purchase - including Sale items - starting at a minimum purchase value of 50 £ or € only in the ETERNA webshop in Germany and the UK, not in stores or other points of sale. The student discount is non combinable with other vouchers or discount offers. Excluded are the purchase of gift cards or other voucher coupons and custom-made shirts. The student discount can be excluded from certain special offers or promotion actions. Refunds on purchases already made as well as the cash payment of the amount are not possible. If the purchase value is less than 50 £ after returns, the discount will be recalculated and the original price will be charged.