Promotional terms and conditions

Promotional terms and conditions in the ETERNA Online Shop

We have put together our promotional terms and conditions and the rules for promotional vouchers for you here.

As a rule, each discount code can only be used once per purchase and per customer. If other redemption conditions apply, this will be noted in the promotion. Only one discount code can be used per order. It is not possible to combine different discount codes. The value of the discount codes cannot be paid out in cash, nor can the value of a discount code be otherwise offset. Please note possible restrictions of the promotional vouchers: in individual cases, these can apply to special collections, a selection of goods, certain segments of the product range or have other restrictions. These are always described in the promotional terms and conditions and cannot be subsequently changed or extended. Discount codes issued to customers are excluded from resale; transfer is not permitted.

The valid period of ETERNA's promotional activities is clearly marked. You can buy from us during that time under the specified conditions. After the end of the promotion there is no entitlement to a discount or advantage. This also applies in the event of an incorrect order or a requested exchange. Please bear the length of the promotional period in mind. ETERNA reserves the right to terminate a promotion prematurely if an improper use of the vouchers is noticed.

The validity of the discount codes is limited. Discount codes expire after the date indicated on the discount code. Any extension is ruled out.

The amount of the minimum purchase value (actual value of the order after any returns) is always stated in the detailed information of the discount code. ETERNA reserves the right to charge the difference between an order with a discount code and an order without a discount code if the return of one or more items results in a purchase value below the minimum purchase value. The purchase value before any returns is not relevant for the applicability of a coupon code.

In order to guarantee the fastest possible processing of your order, the ordering process in the ETERNA online shop is largely automated. Therefore a subsequent settlement of coupon codes for a transacted order is not possible.

The redemption of discount codes, vouchers or other bonus systems from third parties, such as Miles&More or Paypal, require a separate agreement and are only valid insofar as this results from the discount code, voucher or the like and are limited in each case. We have no influence on the validity of the offers or discount codes on third-party sites.

If you make use of your right of revocation or if the goods are returned for any other reason, only the reduced purchase price will be refunded. There is no right to a restitution of the discount code or to a new discount code if the promotion has already ended.

Please understand that we cannot make a direct exchange. In such a case, we ask you to return the unwanted item to us and place a new order in the online shop.